FAQs

We ship worldwide!

Delivery charges

• UK: Free delivery on orders over £100.

• USA: Free delivery on orders over $180. Otherwise, delivery is $30, excluding duties and taxes. Please order through callashoes.com.

• EU: £15 per order, plus customs duties calculated at checkout.

• Canada: £20 per order, plus customs duties calculated at checkout.

• Rest of the world: £25 per order, excluding customs duties.

Customs and import duties

EU and Canada

Customs duties are calculated and paid at checkout. We pay these on your behalf and ship your order from our UK warehouse with duties paid, so there are no unexpected customs charges on delivery.

USA

Any applicable duties and taxes are calculated at checkout on callashoes.com and paid on your behalf.

Other international destinations

Orders are shipped with duties unpaid (DDU). If import duties apply, your local courier or customs office will contact you to arrange payment.

Australia: Orders up to AUD $1,000 can generally be placed without import duty being charged on delivery.

EU orders under €150: From 1 July 2026, a €3 customs duty per item applies. This is included in your checkout total, with no unexpected customs charges on delivery.

Customs duties on returns

If you return an item, any customs duties paid will not be included in your refund from Calla. You'll need to contact your country's tax authority to request reimbursement.

For full details, visit our Delivery & Returns page.

Customs duties depend on your delivery country. For eligible European countries, Canada and the USA, applicable duties are calculated at checkout.

Europe and Canada

Orders are shipped from our UK warehouse with Delivery Duties Paid (DDP).

• Europe: £15 delivery, plus customs duties calculated at checkout.

• Canada: £20 delivery, plus customs duties calculated at checkout.

• No unexpected customs charges: We pay the applicable duties on your behalf, so you won't need to pay them again on delivery.

EU orders under €150: From 1 July 2026, a €3 customs duty per item applies. This is included in your checkout total.

USA

Customs duties, taxes and tariffs are calculated and paid at checkout. Calla handles these payments on your behalf, helping to prevent unexpected customs or carrier processing charges on delivery.

• Orders over $180: Free shipping, excluding duties and taxes.

• Orders under $180: $30 shipping, plus applicable duties and taxes.

US customers can place orders through callashoes.com.

Other international destinations

Orders outside the UK, eligible European countries, Canada and the USA may be subject to customs duties collected by your local courier or customs office.

These charges are determined by your country's customs authorities. You can check your government's website for more information.

Australia: Orders under AUD $1,000, including delivery costs, are generally delivered duty-free. Orders over this threshold may incur customs duties.

What happens if I return my order?

Customs duties are not refunded by Calla if you return an item. However, you may be able to reclaim these charges through your country's tax authority.

We're happy to provide a copy of your order confirmation to help with your claim.

Eligible European countries

The following destinations are listed as eligible for our duties-paid delivery service:

A–F: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France.

G–M: Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro.

N–S: Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland.

T–U: Turkiye, Ukraine.

You can shop and try on a selection of our bunion-friendly shoes at 192 Collective in London.

While we don't have our own standalone stores, you can visit 192 Collective to feel our soft leather, check heel heights and find your perfect fit. The boutique also stocks gorgeous products from other female-founded brands.

Store location

192 Collective
192 Upper Street
London, N1 1RQ

Opening hours

• Monday: Closed

• Tuesday–Saturday: 11am–6pm

• Sunday: 12pm–5pm

For further assistance, please visit callashoes.co.uk.

We offer tracked delivery across the UK and worldwide.

UK delivery

• Standard delivery: £3.50, or FREE on orders over £100. Usually arrives within 2–3 working days.

• Express delivery: £5.50. Usually arrives within 1–2 working days.

We use Royal Mail tracked delivery services. Orders placed before 12pm are usually dispatched the same day.

Please note: Orders placed after 2pm on Fridays will be dispatched the next working day.

International delivery

International orders are sent using tracked courier services, with delivery generally taking 5–15 working days.

• EU: £15 per order, plus customs duties calculated at checkout.

• Canada: £20 per order, plus customs duties calculated at checkout.

• Other countries (excluding the UK, EU, Canada and USA): £25 per order, excluding customs duties.

USA delivery

• Orders over $180: FREE shipping.

• Other orders: $30 shipping.

• Customs duties and taxes: Calculated and collected at checkout.

US customers can order through callashoes.com.

Customs and import duties

Eligible European countries and Canada

Customers in eligible European countries and Canada can pay customs duties at checkout.

We then pay these duties on your behalf and ship your order with Delivery Duties Paid (DDP), meaning there are no additional customs charges on delivery.

EU orders under €150: From 1 July 2026, a €3 customs duty per item applies. This is included in your checkout total.

Other international destinations

Orders outside the UK, eligible European countries, Canada and the USA are shipped with duties unpaid. Any applicable import duties are collected separately by your local courier or customs office.

For further information, please visit our Customs Duties Help Centre article.

Full details of delivery times and charges can also be found on our Delivery & Shipping page.

UK delivery

• Standard delivery: 2–3 working days.

• Express delivery: 1–2 working days when ordered before 12pm.

International delivery

International orders generally take 5–15 working days. Delivery may take longer if there are delays at customs.

Tracking your order

Your order confirmation email should include your tracking information, courier details and estimated delivery date, so you can follow your order's progress.

Haven't received your confirmation email? Please check your spam or junk folder.

For more information, visit our Delivery Times & Costs Help Centre article.

Pre-ordering allows you to secure your favourite Calla shoes before they're available in stock, whether it's a new style or a returning favourite.

• Payment: You'll be charged in full when you place your order.

• Delivery: Your shoes will be dispatched as soon as they arrive in stock.

• Returns: Our standard returns policy applies. You have 30 days from the date you receive your shoes to return them.

We regularly restock our most popular styles throughout the year. If your favourite pair is unavailable, here's what you can do:

Get notified when they're back

Select your preferred style, colour and size on the product page, then click “Notify me when available”. We'll email you as soon as they're back in stock.

Check for pre-orders

We offer pre-orders for selected styles expected to be restocked within 4–6 weeks.

If a pre-order is available for your chosen size, you'll see the option on the product page.

Payment is taken upfront, but you can amend or cancel your order at any time through our pre-order portal.

Ask us about a restock

Want to know if a particular style is coming back? Email us at [email protected], and we'll be happy to help.

You can easily narrow down your options using our website filters.

1. Select Shop at the top of our website.

2. Use the filters to choose your preferred style, colour, size and width.

3. Browse the shoes that match your preferences.

Not sure which fit is right for you? Email us at [email protected], and our team will be happy to help you find the best fit for your feet.

You can cancel your order within 15 minutes of placing it using the cancellation link in your order confirmation email or on the order confirmation page.

After 15 minutes

If more than 15 minutes have passed, please contact us immediately at [email protected] to request a cancellation or amendment.

Our team processes orders quickly, so we can only cancel or amend your order before it has been dispatched.

Refunds

If your order is successfully cancelled, your refund will usually take 3–5 working days to appear in your account.

Already dispatched?

Unfortunately, we cannot cancel orders once they've been shipped. Please refer to our Returns Policy for guidance on returning your shoes.

Our Loyalty Rewards programme lets you earn points when you shop with Calla and interact with our brand.

How do I earn points?

• Shop with us: Earn 1 point for every £1 spent.

• Subscribe to our newsletter: Earn 10 points.

• Follow us on social media: Earn 25 points.

• Leave a product review: Earn 30 points.

• Make your 5th purchase: Earn 50 points.

You can also enjoy 10% off on your birthday and earn referral rewards when a friend makes a purchase using your referral link.

How do I redeem my points?

1. Log in to your Calla account using your email address and password.

2. Click the Loyalty Rewards icon in the bottom-left corner of our website.

3. View your available points and the rewards you can redeem them for.

4. Select an available reward and follow the instructions to redeem it.

How do I join?

Simply create a Calla account to join our loyalty programme. If you already have an account, you're automatically enrolled!

For more information, visit our Loyalty & Rewards page.

Of course! Our team will be happy to help you place an order over the phone.

Call us: +44 (0)330 0531 664

Opening hours

Monday–Friday: 9:15am–2:45pm

Can't reach us?

If we're unavailable, please leave a voicemail with your name, phone number and a convenient time to call you back.

We aim to return your call within one working day.

Yes! We offer gift cards starting from £50, perfect for treating someone special to a pair of comfortable, stylish shoes they'll love.

We know choosing shoes as a gift can be tricky, so our gift cards let your loved ones find their perfect pair.

We also offer digital gift cards!

Shop our Gift Cards

We're sorry if your order has been cancelled because an item was incorrectly shown as available.

Occasionally, a stock discrepancy can mean an item is unavailable despite appearing in stock on our website.

If this happens:

• Refund: We'll issue a refund for the cancelled order immediately.

• Notification: We'll email you to explain the cancellation. Please check your spam or junk folder if you haven't received our message.

We're continuously working to improve our stock accuracy and prevent this from happening.

We apologise for the inconvenience and appreciate your understanding.

If you need your shoes for a special occasion or a particular date, we recommend checking our delivery times before placing your order.

For UK customers, we offer:

• Standard delivery: Usually 2–3 working days.

• Express delivery: Usually 1–2 working days when ordered before 12pm.

While we always aim to deliver your shoes as quickly as possible, we cannot guarantee delivery by a specific date.

If our delivery times don't meet your needs, we're sorry for the inconvenience and hope you'll consider shopping with us in the future.

For more information, please see our Delivery Times & Costs Help Centre article.

We're sorry if something has gone wrong with your delivery. Our team is here to help!

Lost packages

If you believe your order has been lost in transit, please contact us at [email protected] with:

• Your order number

• Any relevant delivery or tracking information

Our team will look into the issue and help resolve it.

Damaged packages

If your order arrives damaged, please contact us as soon as possible at [email protected] and include:

• Your order number

• Photos of the damaged packaging or items

• A brief description of the damage

We'll review the information and arrange a replacement or refund where appropriate.

If you're having trouble using a discount code or gift card, here are a few things to check:

• Check your code: Make sure you've entered it correctly, with no extra spaces or typing errors.

• Check the terms: Some discounts may have specific conditions or expiry dates.

• Using multiple discount codes? Only one promotional discount code can be used per order.

Can I use a gift card with a discount code?

Gift cards can generally be used alongside a promotional discount code, as they act as a payment method rather than an additional discount.

Still having trouble?

If your valid discount code or gift card isn't working, please contact us at [email protected].

Our team will be happy to help you resolve the issue!

Don't worry! If you've already placed your order and forgotten to apply your discount code, we're happy to help.

Please contact us at [email protected] within 5 working days of placing your order, and our team will look into this for you.

Please note: Only one promotional discount code can be used per order.

If you've entered an incorrect delivery address, please contact us as soon as possible at [email protected] with your order number and the correct address.

Has your order been dispatched?

• Not yet dispatched: Contact us immediately so we can look into updating your delivery details before your order is shipped.

• Already dispatched: Unfortunately, we cannot change the delivery address once your parcel is with the courier.

What happens if my parcel can't be delivered?

If your address doesn't exist or the parcel cannot be delivered, it will usually be returned to us.

While we have limited control over parcels once they've been dispatched, we'll do our best to work with the courier to arrange a return to sender and keep you updated on your order.

Yes! Our Luna trainers are vegan, featuring uppers made from sustainable recycled canvas.

We're also working on introducing more vegan-friendly styles to our collection, so keep an eye out for new additions!

If you've returned an item for store credit, the amount will be added to your Calla account once your return has been processed.

How do I check my store credit?

1. Log in to your Calla account.

2. Go to My Account.

3. Your available store credit balance will be displayed there.

How do I use my store credit?

When placing a new order, simply select Store Credit as your payment method at checkout.

Can I use store credit for pre-orders?

Yes! However, pre-orders using store credit need to be processed differently.

Please contact us at [email protected], and our team will be happy to help arrange your pre-order payment.

We hope you love your Calla shoes, but if they're not quite right, you can return them within 30 days of receiving your order.

Items must be unused and returned in their original packaging.

How to start a return

1. Visit our Returns Portal.

2. Enter your order number and email address.

3. Select the items you'd like to return or exchange.

4. Follow the instructions to complete your return and generate your return label.

Please note: Exchanges are only available for customers in the UK and USA.

Return charges

UK customers

• Refunds: £2 per return parcel, deducted from your refund.

• Exchanges: FREE returns.

• Store credit: FREE returns.

International customers

Return shipping costs and arrangements vary depending on your location.

Any customs duties or import taxes paid at checkout are non-refundable by Calla. Only the cost of the returned items will be refunded.

Loyalty benefits: Eligible customers in the UK and USA may qualify for free returns based on their spending. We'll email you if this applies to you.

How to package your return

Please return your shoes with all their original packaging.

• Place the shoe box inside a separate outer box.

• Do not attach tape or labels directly to the shoe box.

• If the shoe box needs replacing, a £5 charge will be deducted from your refund. This applies to all returns, regardless of location.

Returning multiple pairs?

You can return up to 2 pairs in one parcel by selecting the “2 pair option” in the Returns Portal.

If you're sending items in separate parcels, you'll need to create a separate return for each parcel, with its own return label.

Return deadlines and labels

• Returns must be initiated within 30 days of receiving your order.

• Return labels are valid for 28 days.

• After 28 days, an unused return label will expire and the return will be cancelled.

Please make sure your items are returned within the 30-day returns period.

Self-shipping returns

You can select Self Shipping in the Returns Portal if you'd prefer to arrange and pay for your own return postage.

APO addresses: If you're returning an order from an APO address outside the USA, you must select Self Shipping and cover the return postage yourself.

Refunds and store credit

Once your return has been approved, we'll process your refund within 7–10 working days.

Important: Once you've submitted a return for store credit, we cannot change your request to a refund or exchange.

Items that cannot be returned

Some items may be excluded from returns due to hygiene or final-sale restrictions. These will be clearly identified on the product page.

Need help?

If you have any questions about your return, please contact us at [email protected]. We're always happy to help!

Return costs depend on your location and whether you're requesting a refund, exchange or store credit.

UK returns

• Refunds: £2 per return parcel, deducted from your refund.

• Exchanges: FREE return shipping.

• Store credit: FREE return shipping.

You can return up to 2 pairs of shoes in one parcel.

International returns

Customers outside the UK are responsible for their return shipping costs.

We have local returns hubs in many countries to help make international returns easier.

For more information, please visit our International Returns Help Centre article.

Free returns for loyal customers

Eligible customers may qualify for free returns based on their order history and spending.

We'll email you when you become eligible for this benefit.

Important information

• Self-shipping: If you arrange your own postage or return label, we cannot reimburse the shipping costs.

• Store credit: Once you've submitted a return for store credit, we cannot change your request to a refund or exchange.

Yes! We currently offer exchanges for customers in the UK and USA only.

How do I request an exchange?

UK customers

1. Visit our UK Returns Portal.

2. Enter your order number and email address.

3. Select the shoes you'd like to exchange and follow the instructions.

UK exchanges are free of charge.

USA customers

1. Visit our USA Returns Portal.

2. Select the shoes you'd like to exchange and follow the instructions.

3. Complete your exchange request through the portal.

USA exchanges are also free of charge.

Important information

Exchange items are not reserved. If your requested size or style sells out while your exchange is being processed, we cannot guarantee availability.

Need help?

If you're unsure which size or style to choose, our team is happy to help.

• UK: [email protected]

• USA: [email protected]

Once your return arrives at our warehouse, we'll send you an email confirming we've received it.

• Processing: We aim to check and process all returns within 5 working days of receiving them.

• Refund: Once processed, your refund may take a further 1–5 working days to appear in your account.

Please allow time for your bank or payment provider to complete the refund.

If you're returning an order from outside the UK, you'll need to arrange and pay for your own return shipping.

We have local returns hubs in several countries, which may make returning your shoes easier and more affordable.

How to start an international return

1. Visit our Returns Portal.

2. Enter your order details and follow the instructions.

3. Select Self Shipping as your return method.

4. Arrange and pay for shipping to the appropriate return address listed below.

Important: Please clearly mark RETURNED ORDER on any customs declaration forms and on the outside of your parcel.

International returns hub addresses

If you're returning from one of the following countries, you can use the corresponding local returns hub.

Canada

R Logistics - EZI - Calla
1575 South Gateway Rd Unit E
Mississauga, ON L4W 5J1
Canada

Australia

Pro Prep - Ezi - Calla
602-612 Botany Rd
Alexandria NSW 2015
Sydney
Australia

France

EZI RETURNS - Calla
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
France

Ireland

Coll-8 Logistics - EZI - Calla
Unit 2, Baldonnell Business Park
Baldonnell
D22 XK20
Ireland

Netherlands

Global e commerce experts - Calla
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands

Portugal

MULTISOURCE - EZI - Calla
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-396 Batalha
Portugal

Returns from all other countries

If your country isn't listed above, please send your return to:

Calla Ltd RETURNS
c/o The Fulfilment Crowd
Unit C, Western Avenue
Matrix Park
Chorley
PR7 7NB
United Kingdom

Important return instructions

• Use tracked or insured shipping. We strongly recommend choosing a tracked or insured delivery service. We're only responsible for your parcel once it has been received by our returns team.

• Include all original packaging. Please return your shoes with their original packaging.

• Protect the shoe box. Place the original shoe box inside a separate outer shipping box. Do not attach tape directly to the shoe box.

• Avoid additional charges. If we need to replace a damaged shoe box, £5 will be deducted from your refund.

Please keep your proof of postage and tracking information until your return has been received.

We're sorry if there's a problem with your order! If your shoes have developed a fault, arrived damaged or you've received the wrong pair, we're here to help resolve the issue as quickly as possible.

How to report a problem

1. Visit our Returns Portal.

2. Enter your order details and follow the instructions.

3. Upload clear photos showing the fault, damage or incorrect item.

Prefer to contact us directly?

You can also email us at [email protected].

Please include your order number, a brief description of the problem and photos of the affected shoes so our team can look into it.

We'll review the issue and help you find the best resolution.

If you're returning your shoes from within the UK, Royal Mail offers several convenient ways to send your parcel back.

How to return your parcel

1. Start your return through our Returns Portal.

2. Print your returns label or obtain a QR code.

3. Choose a suitable Royal Mail drop-off location.

Where can I drop off my return?

• Post Offices: Take your parcel to a participating Post Office branch.

• Royal Mail Parcelshops: Drop off at participating local shops.

• Royal Mail parcel lockers: Use a participating self-service locker.

• Parcel postboxes: Available for appropriately sized parcels with a printed label.

Find your nearest location using the Royal Mail location finder.

Important information

• If you have a QR code, you can use a participating Post Office, Parcelshop or Royal Mail parcel locker that supports label printing.

• If you're using a parcel postbox, you'll need to print and attach your return label before dropping it off.

• Always keep your proof of postage, whether that's a physical receipt or digital confirmation, until your return has been processed.

If you're having trouble generating your return label, this may be due to a temporary system error.

How to get help

Please contact our customer support team at [email protected].

When getting in touch, please include:

• Your order number

• A brief description of the issue

• A screenshot of any error message, if possible

Our team will look into the problem and help you complete your return.

• You have 30 days from delivery to return the shoes
• It can take up to 14 working days once receiving at our warehouse to process the return and refund/exchange.
• Items reduced by 60% or more will only be eligible for an exchange or store credit.

The products you return must be in new and unworn condition with all the original packaging and tags still attached. To test the shoes out we recommend that you wear your shoes, with clean feet, around the house to begin with on carpeted flooring. 

We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

CALLA are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.

We recommend you contact us before your purchase for advice on size and styles that will be suitable for you.

For cancellation rights please read our terms and conditions.

If you've misplaced the returns form that came with your order, you can download and print a replacement using the link below.

Download the Returns Form (PDF)

Please complete the form and place it inside your return parcel with your shoes.

Your Calla order number is 5 digits long and begins with a #, for example #12345.

You can find your order number in several places:

• Order confirmation email: Check the confirmation email you received after placing your order.

• Dispatch emails: Your order number is also included in emails about your delivery.

• Inside your parcel: Check the dispatch note included in your shoe box.

• Your Calla account: Log in to your account on our website to view your order history and order numbers.

Still can't find it?

Please contact us at [email protected] and our team will be happy to help.

You can check the progress of your return at any time through our online Returns Portal.

How to track your return

1. Visit our Returns Portal.

2. Enter your order number and email address.

3. Select "View the status of my return" to see the latest update.

Waiting for a refund?

We aim to process returns within 10 working days of receiving them at our warehouse, although this is usually quicker outside busy periods.

Once your refund has been issued, please allow a further 2–5 working days for the money to appear in your bank account.

Waiting for an exchange?

Your replacement shoes will be dispatched within 5 working days of your return arriving at our warehouse.

Once dispatched, you'll receive an email containing your tracking number so you can follow your new parcel's journey.

Waiting for store credit?

Your store credit will be added to your Calla account within 10 working days of your return arriving at our warehouse.

You can log in to your account to view your available store credit.

Still need help?

If your return is taking longer than expected, please contact us at [email protected] with your order number and our team will be happy to help.

If you need another copy of your return QR code or shipping label, you can access both through our Returns Portal.

How to find your QR code or label

1. Visit our Returns Portal.

2. Enter your order number and email address.

3. Select "View Return Status".

4. You'll find your return details, including copies of your QR code and returns label.

Which should I use?

• QR code: Take this to a participating Royal Mail location that supports QR code returns, where your label can be printed.

• Printed label: Print and attach this to your parcel before dropping it off at an accepted Royal Mail location.

Please keep your proof of postage until your return has been processed.

Finding the right fit starts with measuring both the length and width of your feet. Follow the steps below to help you choose your Calla shoe size.

Step 1: Measure the length of your feet

1. Place a blank sheet of paper on a flat floor and stand on it.

2. Carefully trace around your foot with a pencil. You may find it easier to ask someone to help.

3. Measure from the back of your heel to the tip of your longest toe.

4. Compare your measurement with our shoe size conversion chart below.

We recommend measuring both feet, as one may be slightly larger than the other. Use the measurements of your larger foot when choosing your size.

Ladies' shoe size conversion chart

Step 2: Measure the width of your feet

1. Stand with your foot flat on the floor.

2. Using a soft measuring tape, measure around the widest part of your foot, including your bunions.

3. Record your measurement in millimetres (mm).

4. Find your shoe size in the width chart below and compare your measurement with the corresponding width measurements.

Measure both feet and use the larger measurement as your guide.

Shoe width measurement chart

Bunion severity

Our shoes are suitable for:

• Mild and moderate bunions on wide feet
• Large bunions on narrow and standard feet.

They are not suitable for:

• Severe bunions
• Large bunions on very wide feet

Please contact us if you need further information.

Our shoes are specially designed with bunions in mind, but we understand that everyone's feet are different!

If you're unsure whether Calla shoes will be suitable for you, our team can offer personalised sizing and fit advice based on your foot measurements.

What measurements do I need?

To help us recommend the most suitable size and style, please send us:

• Foot length: Measure each foot from your heel to your longest toe, in centimetres (cm) or millimetres (mm).

• Foot width: Using a soft measuring tape, measure around the widest part of each foot, including your bunions.

• Photos (optional): If you feel comfortable, you can also send us photos of your feet to help us better understand your bunions and fit requirements.

For guidance on taking accurate measurements, please see our How do I measure my feet? article.

How do I get personalised fit advice?

Email your measurements and any questions to [email protected].

Our customer service team will review the information and help you determine whether our shoes are likely to be suitable for your bunions, along with recommending an appropriate size or style.

Our trainers are designed with a generous width throughout the shoe, providing extra room and comfort for feet with bunions.

They're available in full sizes only, so choosing the right fit will depend on your usual shoe size and the width of your feet, particularly around your heels.

How do Calla trainers fit?

• Width: Our trainers have a generous fit throughout the shoe, with extra room for bunions.

• Length: There's approximately 8 mm difference in length between each full size.

• Heel fit: Your heel width can help determine whether sizing up or down would be more suitable.

What size should I choose?

If you're between sizes, we generally recommend:

• Narrow or slender heels: Consider sizing down to the nearest full size.

• Wider heels: Consider sizing up to the nearest full size.

For example, if you usually wear a UK 5.5, you may find a UK 5 more suitable for slender heels or a UK 6 for wider heels.

Still unsure about your size?

If you're unsure whether to size up or down, or have questions about the fit of a particular trainer style, please email us at [email protected].

Our team can offer personalised sizing advice based on your usual shoe size, foot measurements and fit requirements.

Our shoes are designed with extra room in the toe box to accommodate bunions, while maintaining a standard fit throughout the rest of the shoe.

How wide are Calla shoes?

• Toe box: Our styles range from an EE to an EEE width fitting, providing additional space around the toes and bunions.

• Rest of the shoe: A standard D width fitting helps provide a secure, comfortable fit.

Does the width vary between styles?

Yes! Some Calla styles have a more generous fit than others, so the amount of room in the toe box can vary depending on the shoe.

Need help finding the right fit?

If you're unsure which style would best suit your foot width, please email us at [email protected].

Our team will be happy to help you find the most suitable size and style for your feet.

If you have larger bunions, choosing a style with enough room around the toe box is especially important for comfort.

Our shoes vary in width, so some styles may be more suitable for your feet than others.

How do I find the right shoes?

1. Measure your feet: Follow our Foot Measuring Guide to measure the length and width of your feet.

2. Check your width fitting: Use the guide to determine which width fitting is most suitable for you.

3. Filter by width: Visit our product or collection pages and use the Width filter to find styles that match your measurements.

Are Calla shoes suitable for all bunions?

Our shoes can accommodate many different bunion shapes and sizes, but they are not suitable for severe bunions or hammer toes.

The suitability of a particular style will also depend on your overall foot width and individual fit requirements.

Need personalised sizing advice?

If you're unsure which styles will accommodate your bunions, please email us at [email protected].

Our team can help you understand your measurements and recommend styles that may be suitable for your feet.

We love rewarding our loyal customers! With Calla Loyalty Rewards, you can earn points when you shop, refer friends and engage with us on social media.

How do I join?

Joining is easy and free!

1. Visit the Calla website.

2. Click the account/login icon in the top-right corner.

3. Create an account using your email address.

4. Once your account is created, you're automatically enrolled in our loyalty programme.

Already have a Calla account? You're automatically enrolled, so there's no need to sign up again!

How can I earn loyalty points?

You can earn points through activities such as:

• Shopping: Earn points when you make a purchase.

• Referring friends: Receive rewards for introducing friends to Calla.

• Social media: Earn points through eligible social media activities.

You can explore the available ways to earn points and rewards through our Loyalty Rewards programme.

Need help?

If you have any questions about your membership or loyalty points, please email us at [email protected].

You can use your loyalty points to unlock rewards through our Calla Loyalty Rewards programme.

How to redeem your points

1. Visit the Calla website and log in to your account.

2. Click the Loyalty Rewards tab in the bottom corner of the website.

3. View your available points balance and the rewards you can redeem.

4. Select an eligible reward and follow the instructions to redeem your points.

Please note: Available rewards and redemption options may change, so check the Loyalty Rewards tab for the latest offers.

Need help?

If you're having trouble accessing or redeeming your points, please contact us at [email protected].

Give £20, Get £20!

Share the love for Calla! When you refer a friend, they can receive £20 off their first order, and you'll receive £20 off your next order once they make a qualifying purchase.

How do I refer a friend?

1. Log in to your Calla account and share your unique referral link with a friend.

2. Your friend clicks your referral link and selects "Join now" in the popup.

3. They create a Calla account and confirm their email address.

4. Once their email is confirmed, their £20 reward will appear under "View your rewards" in the Loyalty Rewards widget.

5. When your friend completes a purchase of £100 or more, you'll also receive your £20 referral reward.

Important information

• Minimum spend: Your friend's qualifying purchase must be £100 or more.

• 60-day expiry: Your friend has 60 days to use their £20 discount.

• Account verification: Your friend must create an account and confirm their email address to receive their reward.

• Reward activation: Rewards aren't applied automatically. The steps above must be completed to unlock them.

Where can I find my referral rewards?

Log in to your Calla account and open the Loyalty Rewards widget in the bottom corner of our website.

Select "View your rewards" to see your available rewards.

Need help?

If you're having trouble with your referral link or haven't received an expected reward, please email us at [email protected].

We want your shoes to last as long as possible so please read the following tips to help your shoes stay looking like new.

• We recommend you apply a waterproofing spray to protect suede and leather shoes from stains and water. If your shoes are made from suede, brush with a suede brush before and after the spray.
• If your suede shoes get a stain, use a cleaning mousse.
• If you get mud on them, let the mud dry overnight and brush it off with a stiff brush (eg a nail brush). If there is some remainder dirt left, wipe it off with a clean, damp cloth or use the suede eraser.
• In most cases, if your shoes get wet, they should be fine. Leave them to dry naturally, never by forced heat. In some cases, however, they can be left with water stains and colour fastness can not be guaranteed
• Use shoe trees or alternatively screwed up tissue paper in your shoes in between wearing when you can.  This will keep the shape of the shoes, push out creases and absorb moisture from the lining.
• When packing your shoes for a trip use the dust bag provided.

If your shoes are rubbing at the heel we suggest using vaseline rubbed on your foot and on the shoe to reduce the friction between your foot and the shoe which causes rubbing.  Of course you may not want to use vaseline on your new shoes so we would also advise buying a 'moleskin' felt pad for the back of the shoe and rubbing vaseline on that instead. You can also see our care guide for advice on stretching your shoes.

When you have bunions it is not generally recommended that you wear heels. 

However, what we would say is that Calla heels are for those occasions when you absolutely need a beautiful pair of heels such as a wedding, a Christmas party or a fancy dinner date.

Take on board the following advice:

• If you're not used to wearing heels then try walking around the house in them before your special occasion to get used to the height and the weight on your toes
• Please remember when you're wearing your shoes for a special occasion, the pressure of your body weight will have put additional strain on the metatarsal joints where your bunion sits and prolonged use may cause some discomfort
• We recommend you use toe stretchers after wearing your heels to help stretch out and exercise your foot muscles and relieve any discomfort you might be feeling
• We don't recommend that you wear heels for every day use as your bunion may end up getting larger and more painful.

 Otherwise, please enjoy your beautiful shoes!

Our shoes are made from very flexible, high quality leathers which will stretch and mould to your feet over time.

If you need additional room in your shoes you can try the following methods to help stretch out your shoes:

• Use a special shoe stretcher spray on the inside of the shoe where you want the additional volume.  Wear your shoes as normal and the leather will stretch where the spray has been applied.
• Take your shoes to a cobblers who should have the correct instruments to stretch out your shoes
• You can buy your own shoe stretchers and follow the instructions that come with them, but take care you don't stretch them too far.
• There are specific bunion stretching implements that cobblers use that you can buy online.
• Put your shoes on with a pair of thick socks and use a hair dryer to carry out a short 10 second blast of hot air on the area that you want to be stretched out. Let the shoes cool down completely while wearing them and if they need further stretching then repeat the process again.
• Scrunch up damp newspaper and stuff inside your shoes. Leave to dry naturally (not under forced heat) and as the newspaper dries it will push the leather out.

As our shoes are handmade and using the highest quality materials they aren't 100% weather and waterproof. We highly recommend using a protect spray to help to protect your shoes from the elements. You can find them here: Shoe Accessories | Shoe care products | Calla Shoes 

We offer numerous different ways that we can work along side foot specialist services, such as podiatrists, doctors, and clinics.

We are happy to discuss any leaflets you would like for your clinics and to offer your customers some discounts. 

Please email [email protected] for further information

We are sorry that Calla may not be right for you at this time.

Please scroll down to the bottom of any of our newsletters and click the unsubscribe button and we will remove your details from our customers list. There may be a cross over email but until you resubscribe there won't be any more newsletters delivered to you.

We are always happy to receive feedback directly to [email protected] or if you wish to leave a review you can do so on our website www.callashoes.com

Calla shoes was founded by Jennifer Bailey, a bunion sufferer and serial hunter of stylish shoes to wear that wouldn't squeeze and irritate her feet.

Jennifer understands the pain of not being able to find shoes to fit your feet better than anyone, having gone through it for the most of her life. 

The business vision came together after she struggled immensely to find a suitable pair of shoes for her wedding (and ended up kicking off the uncomfortable heels she was wearing after an hour).

Having founded Calla shoes after being made redundant while pregnant, Jennifer’s mission was to provide women with bunions, or any foot problem putting 'normal' shoes out of reach, with the perfect blend of style and comfort, never compromising on either.

Years of research later, Calla was launched to the delight of women all over the world, and the comfort that our shoes provide is loved by customers in 90+ countries. For her role in empowering women, Jennifer was honoured with the Inspiring Woman Award in 2018. 

She is passionate about changing the lives of women who suffer just like her, by taking existing designs and styles of on-trend shoes and modifying them so that they will fit comfortably.

Unlike regular wide fitting shoes, Calla footwear is wide in the toe box, but standard in the heel.

This allows us to provide you with additional width and volume where you need it most across your bunions, without having your heel pop out of the shoe.

We only source the softest, luxury leather and suede in Europe, to accommodate your lumps and bumps and ensure that there's no rubbing.

Jennifer spends months ensuring that all the shoes are carefully crafted to disguise bunions, with vamps coming up higher than in regular footwear, to ensure that your lumps and bumps are 'tucked in'.

Comfort is key, so we have made sure that each Calla shoe features a cushioned and arch supported insole, to support your foot.

To ensure the highest quality of materials and craftsmanship, all Calla shoes are handmade in the Porto region of Portugal. 

We have a strong social media presence - please follow us on TikTok, Instagram and Facebook and take a look at our posts.

Calla has been recognised by the press as:

• ‘The Best (Actually Stylish) Shoes for Bunions, According to to Foot Experts’ by New York Magazine,
• Hailed as ‘Ideal for those with bunions’ by NetDoctor,
• Hello Magazine gave us the accolade of being one of the best wide fit shoes for comfort and cool
• Top Sante asked 'Were they comfy?' and answered with 'Extremely, as the shoes come up around the feet to cover and cushion the bunion'
• The Independent recognised us as one of the most comfortable shoes for women
• ‘Best stylish orthopaedic shoes for women’ by Evening Standard. 

With many fans among celebrities and bloggers (Dane Helen Mirren, Tamzin Outhwaite, Tamera Mowry-Housley, Tamara Wall, Louise Minchin, Ria Hebden, Sara Davies, Amy Dowden, Bethany Kingsley-Garner, Sally Morgan, Angela Griffin, Dawn Gallagher, and Darcey Bussell), you may have started seeing our stylish shoes on the red carpet, too.

A bunion (medically known as hallux valgus) is a bony lump usually located at the base of the big toe. The lump is not actually new bone growth, but rather just the bone that is slowly being pushed outwards.

You may experience the following symptoms:

1. The main sign of a bunion is the big toe pointing towards the other toes on the same foot.

2. A swollen, bony bump on the outside edge of your foot

3. Pain and swelling around your big toe that's made worse by pressure from wearing shoes

4. Sore skin over the top of the bunion

5. Changes to the shape of your foot, making it difficult to find shoes that fit

6. Hard, callused and red skin caused by your big toe and second toe overlapping

If you have them then you know the lump can get quite sore, especially if you wear footwear which squeezes your toes.  

Bunion severity scale

Bunions come in all different shapes and sizes.

You can take a look at the scale here: Bunions: What are Bunions and How do You Treat Them? (callashoes.co.uk) 

Why do you get bunions?

• The outward pushing of the bone to cause the lump has probably happened slowly over a number of years.  For some this is due to the way the underside of your foot is shaped and therefore the way that has caused you to roll on to the inside of your feet when you walk (it’s called overpronation).  This wonky walking has put pressure on the bone and caused a lump. In addition your big toe may have edged inwards to get a little cosier with your second toe and limit the overpronation.

• Many of you can blame your family for your bunion as they are often hereditary and you are certainly not alone if you have them.  Over 15 million people suffer from them in the UK and it’s estimated that around 30% of every Western country suffers from bunions.

• Women are more prone to developing bunions than men as they are more likely to have squeezed their feet into ill-fitting high heel shoes and have made an existing condition worse. With prolonged wearing of constraining footwear your toes will adapt to the new position and lead to the deformity we know as a foot bunion.

• It’s a fact that the older you get the more likely it is you will develop a bunion. In the UK 85% of the people who have bunions are women over 45, with the market size increasing with age. 

• Other causes are previous foot conditions such as sprains, fractures, nerve injuries, loose ligaments, and low muscle tone. 

How to get rid of bunions?

The only treatment to correct bunions and make your big toes lovely and straight again is through surgery.

In the UK this can be carried out on the NHS but only if you are in considerable pain with your bunion.  You will not be treated if you are getting the surgery done for cosmetic reasons.  You can however of course go private for your care.

Going down the route of traditional bunion surgery needs careful consideration.  Not to be done if you’re required to run around after young children, pets etc! It can take about 6 to 8 weeks to recover, during which time you’ll need to be completely off your feet and crutches will be required when moving around.  There are less invasive methods including keyhole bunion surgery but you'll need to speak to your doctor and do your research to find what is right for you.

However, there’s no guarantee the surgery will be completely successful.  Your bunions may come back and it doesn’t mean you will suddenly be able to totter around in your favourite Louboutins again.  You’ll need to take extra special care of them in order to prevent them from reoccurring.

See below for home treatments for an alternative to surgery if you’re in pain.

Treatments for bunion pain that you can do at home

Here are home treatments that can the ease pain and discomfort of those pesky toe lumps:

1. After a long day of walking round the shops take non-prescription medicines such as ibuprofen or paracetamol, following the recommended dose, to help relieve bunion pain. 

2. Elevate the foot to help reduce inflammation and get you other half to give you a nice foot massage with some soothing essential oils.

3. Grab yourself a pack of peas out the freezer and apply to the painful joint to ease pain.

4. You can buy orthotics, arch supports and bunion pads which will redistribute the weight, take the pressure off and protect the big toe.  Take a look on Amazon to read the reviews on some different products to see which might work best for you.

5. If possible, use shoes with a wider fit or specifically designed for bunions so that the toes aren’t cramped.  You shouldn’t wear heels often, especially ones with a tight toe box as there will be greater pressure on the toes.

6. Avoid activities that put excessive pressure on the foot, especially the big toe.

Choosing the right shoes for bunions 

So you’ve got bunions and you don’t want them to get any worse. An important step to slow down or even prevent the worsening of bunions and the pain which can come with them is to wear well fitting shoes.

Wearing suitable, comfortable shoes can prevent irritation and strain on the bunion.  If you’re a serial high heel shoe wearer, this is not good news. Comfortable and stylish don’t tend to go together.  However Calla shoes for bunions can provide the solution for when only heels will do.

For every day wear, read on for some tips on choosing shoes that are best for bunions:

• When buying a new pair of shoes, make sure to allow around half an inch of allowance at the front and back of the shoe.
• It is best to fit shoes while standing. This will allow the foot to support your weight, spreading your feet. 
• A good time to purchase shoes is during the end of the day. The feet are slightly larger in the evening than in the morning.
• Select a shoe with wide toe box. This is the area within the shoe where your toes are located. A spacious toe box provides more room between your toes, hence, decreases the chances of irritation to your bunion.
• In some cases, one foot tends to be larger than the other. In this case, go for the larger-sized foot, then purchase an insert to compensate for the smaller foot.
• Avoid patent leather shoes or any shoe that does not stretch, these shoes are terrible for bunions.
• It is important to re-measure your feet regularly. A bunion is a progressive condition, and unfortunately the size of a bunion can change over time.

The best bunion friendly shoes

Although high heels are considered a big no-no if you have bunions, there will be times when flat shoes just aren’t going to fit the bill.  Weddings, christenings, the office Christmas party or even a romantic night out with your partner are all occasions when you will want to add an extra level of style and confidence to your outfit, and only heels will do.

If you still want to wear beautiful shoes for that special occasion then Calla shoes are your answer.  Not recommended for striding to drop the kids or grandkids off at school, but definitely comfortable enough to get you through a night out with friends or your sister’s wedding. Designed with extra room to fit your bunions in comfortably and additional features like a breathable, padded insole you can be confident you’ll be able to dance the night away in a pair of beautiful heels.

Our range includes heels, trainers, boots, flats, and sandals. We also have a range for wide feet, and a wide toe box.